Customer Service - Bank Officer | Contract

Job Scope

• Attend to walk-in customers
• Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
• Assist in customers’ enquiries and ensure the service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank’s products and services
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint

Job Qualifications

• Minimum Diploma in any discipline
• 1 - 2 years of experience in customer service-related roles
• Ability to face customers in banking branch setting
• Tech-savvy and willing to be trained
• Ability to understand issues and appropriately escalate to Management in a timely fashion
• Ensure compliance with all regulatory requirements
• Contributes to self and team effort by accomplishing related results
• Work Shift: Mon - Fri (Bank office hours)/Sat (AM half day)